Free icons stock4/4/2023 “With SLC transitioning to fully remote working, the decision was taken, in agreement with the Department for Education, to pause some customer contact practices within the repayments function.” “The increase in customers in an over-repayment position can be predominantly attributed to effects of the pandemic,” the government agency said. Graduates overpaid £390 on average, compared to £377 the year before. The number of graduates overpaying rose by 15pc to 52,000, according official Student Loans Company figures. More than £20m was overpaid in 2021-22, a surge of 19pc from the year before. Graduates overpaid a “jaw-dropping” £20m in student loans due to government staff working from home last year, it has emerged. Maximum refund available to graduates increases in order to address overpayments Home working to blame for ‘inexcusable’ £20m student loan overpayments
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